Thursday, September 27, 2007

In trying to be heard, do we forget to listen?

As a salesman for many years, I learned to appreciate the ability to be quiet when you needed to be quiet.

Sometimes you get to a logical point where whoever speaks next loses the verbal sparring.

That may sound strange unless you have been in one of those moments but it does happen.

Sometimes I wonder if all our efforts to be heard among the onslaught of Internet media have dulled our senses of listening.

There is so much on the Internet now, the effort to be heard take a lot of work.

I am surprised at people, who have what seems like critical questions that I get by email, rarely find the time to say thanks when I provide a timely answer.

I had someone write me in panic on Monday that he just had to have a reservation at a particular restaurant that I had written about the previous year. His special occasion included his wife.

He thought the phone number had changed. I calmly sent an email informing him that the place was closed on Mondays.

Of course he could have figured that out himself had he taken the time.

He didn't, and there was no surprise that he also forgot to say thanks.

He yelled for an answer, but apparently was too busy to hear it delivered.




Blogger Jared said...

Thoughtul post. Thank you.

12:44 PM  

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